stay away from this company nothing but headache. There tech support is horrible. haven’t had this printer for two weeks turn it on heard a loud boom the whole head is moving contact them about this and they said I can have someone come to New York I need to pay for airfare and 100.00 a day. stay away not worth the headaches
サプライヤーからの回答:
We have received your complaint and thank you for your feedback. We understand your concerns. We usually provide free online service, and our technician remotely resolved the machine issue for you two weeks ago. This is a new problem. You requested on-site service, and we have arranged for a local technician in the US to assist you. Regarding the on-site technical service fee, this is a company policy, which I confirmed with you before you purchased the machine. Providing excellent service to every customer is our responsibility. Please be patient and follow the technician's instructions.
11 Feb 2026